General Terms and Conditions

1. General

These General Terms and Conditions are compiled in accordance with consumer protection regulations, based on the recommendations of the Croatian Chamber of Commerce and international codes for online and electronic commerce. The online store (hereinafter referred to as the "online store") is operated by MUK Computers d.o.o., Slavonska avenija 24/A, 10000 Zagreb, the provider of e-commerce services (hereinafter referred to as the "Seller").

By registering in the online store, the visitor receives a username identical to their email address and a password set by the user. The username and password unambiguously identify and connect the user with the entered data. By registering, the visitor confirms and guarantees that they are an adult, fully legally capable person. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a buyer.

These General Terms and Conditions define the operation of the online store, the rights, and obligations of visitors, users, and buyers, as well as the business relationship between the Seller and the User as the buyer of products from the online store offer.

2. Availability of Information

The Seller undertakes to always make the following information available to the user:

  • Data on the identity of the Seller (specifically the company name and registered office and the registration number of the company);
  • Contact details that allow the user to communicate quickly and efficiently with the Seller (email address, telephone, etc.);
  • Information on essential product or service characteristics from the online store offer, including post-sale services and guarantees; on the availability of products or services from the online store offer;
  • The manner and conditions of product delivery or service execution, especially the place and time of delivery;
  • Information on payment methods;
  • Data on the validity period of the offer from the online store;
  • Information on the period within which it is possible to withdraw from the contract and the conditions for withdrawal;
  • Information on the possibility of returning products and whether and to what extent such a return costs the user;
  • Information on the user complaint procedure and details about the Seller's contact person for user contact.

3. Product Offer, Delivery Time, and Collection

Due to the nature of online business, the product offer in the online store is frequently and quickly updated and changed. The delivery time for products in stock is 2 business days for delivery addresses in the Republic of Croatia unless the delivery service delays the delivery to the individual delivery address (see point 10). For other products, the delivery addresses in the Republic of Croatia are subject to the stated delivery time. Each product from the online store is available within a reasonable time.

When submitting an order, the user can choose one of the following product collection methods:

  • In person at the company's headquarters, in which case no shipping costs are charged;
  • By postal delivery, in which case shipping costs are charged.

4. Payment Methods

The Seller offers the user the following payment methods for purchasing products from the online store:

Pre-transfer of the purchase price to the Seller's transaction account after the offer or proforma invoice, in which case the online price applies (see point 5);

According to the contract.

5. Prices

The online price applies to all registered users of the Seller's online store. All prices in the online store are expressed in euros and do not include VAT unless explicitly stated otherwise. Prices in the B2B online store do not include VAT or these data are explicitly stated. All prices in the online store are product prices and do not include shipping costs (see points 3 and 10). All prices are valid only for electronic product orders via the online store.

All prices are valid at the time of the order and have no predetermined validity, so they are valid only until they change. Despite great efforts to provide the Seller with the most up-to-date and accurate information, price information may be incorrect. In the case of the previous sentence and in the case of a price change during the processing of the order, i.e., from the moment of the order to the confirmation of the order, the Seller will:

Notify the user (buyer) of this and inform them of the new prices, in which case the user (buyer) has the option to change their order or partially or completely cancel it, or confirm the order at the new prices, all without additional costs; or

Allow the user (buyer) to withdraw from the purchase and at the same time offer them a solution that will benefit both parties.

6. Purchase Procedure

6.1. Technical Steps Leading to the Conclusion of a Purchase Agreement

During the purchase process, the user (buyer) has the following technical steps available:

  • Login to the online store using an email address or user password if the user (buyer) has previously created a user account (see also point 1);
  • Search for an individual product in the online store offer;
  • Selection of the product for purchase;
  • Adding the selected product to the cart;
  • Specifying the quantity of the product to be purchased in the cart;
  • Reviewing the price of the selected product in the selected quantity, including the calculated tax, if charged;
  • Selection of the product delivery method (see also points 3 and 10);
  • Selection of the payment method (see also point 4);
  • Review of the order with the selected product delivery method and calculated delivery costs, if any; and
  • Confirmation and submission of the order, thereby completing the purchase (see also points 6.3. and 6.4.).

6.2. Technological Means That Enable Error Recognition and Correction Before Ordering

Before ordering, the user (buyer) can easily and without problems:

  • See and review which products they have selected and added to their cart;
  • See and review the price of each product and the total price of the entire selected quantity of each product;

Change the selected quantity of each product and calculate the new price of the changed quantity;

  • Remove selected items they do not wish to purchase from the cart;
  • Calculate the appropriate tax, according to the applicable tax rate for the selected product and its price (tax base).
  • Before confirming the order, the user (buyer) can easily and without problems:
  • Change the selected product delivery method;
  • Change the selected payment method; and
  • Review and approve individual changes.

6.3. Order Accepted

After placing the order, the user (buyer) receives a notification from the Seller via email that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Besides the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. The user (buyer) always has access to comprehensive information about the status and content of each order in their profile on the Seller's website.

6.4. Order Confirmed

If the user (buyer) does not cancel the order, the order proceeds to further processing. Upon receipt, the Seller reviews the order, checks the availability of the ordered products, and reasonably confirms or rejects the order. To verify the information or ensure accurate delivery, the Seller may contact the user (buyer) by phone at the provided contact number. When confirming the order, the Seller informs the user (buyer) via email about the expected delivery time. The purchase agreement for the purchase of ordered products between the User (Buyer) and the Seller is irrevocably concluded at this stage (see point 7).

6.5. Goods Dispatched

The Seller prepares and dispatches the ordered products within the agreed timeframe and informs the user (buyer) about this via email. In the email mentioned in the previous sentence, the Seller also informs the user (buyer) about the product return policy and provides contact persons in case of complaints or delivery delays.

7. Purchase Agreement

The Seller issues an invoice to the user who buys a product in the online store in written form, with detailed costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase agreement in the form of an order is stored electronically on the Seller's server and is accessible to the user (buyer) at any time in their user profile. The purchase agreement is concluded in the Croatian language.

The purchase agreement between the Seller and the User (Buyer) is concluded at the moment when the Seller confirms the order (see point 6.2.). From that moment, all prices and other purchase conditions are fixed and apply to both the Seller and the User (Buyer).

8. Warranty

Products have a warranty if stated on the invoice or warranty card. The warranty is valid in accordance with the instructions and conditions listed on the warranty card and upon presentation of the invoice. The warranty period is stated on the warranty card or on the invoice. Warranty information is also indicated when presenting the product in the online store. If there are no warranty details in the online store, the product does not have a warranty.

The user (buyer) can claim the warranty from the Seller or directly from the product manufacturer or its authorized service center. The buyer can claim the warranty with the warranty card and invoice. The manufacturer or its authorized service center is obliged to perform the warranty repair within 45 days from the date of receipt of the product for repair, otherwise, replace the product with another equivalent product in perfect condition.

9. Delivery

The Seller will deliver the ordered products to the user (buyer) within the agreed timeframe. The Seller's contractual partners for parcel delivery are GLS and IN-TIME. The Seller reserves the right to choose another delivery service if it will allow more efficient fulfillment of the order.

10. Security

The Merchant uses appropriate technological and organizational measures to protect the transfer and storage of personal data. The user is also responsible for security by ensuring the safety of their username and password and by using appropriate software and antivirus protection on their computer.

11. Liability

The Merchant makes every effort to ensure that the information published in its online store is up-to-date and accurate. However, product characteristics, delivery times, or prices may change so rapidly that the Merchant may not update the information published in the online store in time. In such cases, the Merchant will inform the user (buyer) of the changes and allow them to cancel or modify their order (see point 5).

Although the Merchant strives to provide accurate photographs of the products sold in the online store, all photographs are symbolic. Photographs do not guarantee the characteristics of the products.

From the moment the shipment containing the ordered products is handed over to the post office, the Merchant is not responsible for cases of physical damage, destruction, or loss of the shipment, as well as if the shipment's contents are missing or the package shows signs of opening. In such cases, the user (buyer) must initiate a complaint procedure with HAKOM. In case of damage to the shipment, this is done by bringing the shipment to the nearest post office in the same condition in which it was received, without adding or removing anything, and filling out a complaint record. The Merchant will work with HAKOM to ensure that the complaint is resolved as quickly as possible.

12. Complaints, Disputes, and Application of Law

The Merchant adheres to the applicable consumer protection regulations. The Merchant has an effective complaint resolution system and has designated a person who the user (buyer) can contact by phone or email in case of problems. In case of problems, the user (buyer) can contact the following phone number: +385 97 6698820. The user (buyer) can submit a complaint to the email address: The complaint procedure is confidential.

Within five working days, the Merchant will confirm that it has received the complaint and inform the user (buyer) how long it will take to process it and keep them informed about the progress of the procedure. The Merchant will make every effort to resolve all disputes amicably.

If an amicable resolution of the dispute is not reached, the court in Zagreb has exclusive jurisdiction to resolve all disputes between the Merchant and the User (buyer). The Merchant and the user (buyer), as participants in electronic commerce, mutually acknowledge the validity of electronic messages in court. Croatian substantive law applies to these Terms and Conditions and all disputes between the Merchant and the User (buyer), excluding the rules of international private law that would refer to the application of any other law.

For all relations, rights, and obligations not regulated by these General Terms and Conditions, the provisions of the Obligations Act, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act apply.

13. Changes to the General Terms and Conditions

In case of changes in regulations governing the operation of online stores, data protection, and other areas related to the Merchant's online store operations, or in case of changes in its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions, about which it will inform the users in an appropriate manner, particularly through the website All changes and/or amendments to the General Terms and Conditions take effect and apply after an eight-day period from the publication of the changes and/or amendments. If changes and/or amendments to the General Terms and Conditions are necessary to comply with regulations, such changes and/or amendments may exceptionally come into force and be applied in a shorter period.

A user who does not agree with the changes and/or amendments to these General Terms and Conditions must cancel their registration within eight days of the publication of the notice of changes and/or amendments to the General Terms and Conditions, otherwise, after this period, it is considered that the user accepts the changes and/or amendments to the General Terms and Conditions. The cancellation of registration is carried out by the user notifying the Merchant of the cancellation through a written statement.